Frequently Asked Questions

Have a Question? Let us throw you a lifeline! Click the link below that applies to your question.

Who do we sell to?

Inox Men's Jewelry is available from independent retailers and other officially authorized retailers throughout the world. We do not sell directly to consumers at this time. If you do not see a retailer near you, please contact us. Please contact us by calling 1-203-803-1481 or email us at [email protected], or hit us up on our social media accounts; INOX Men's Jewelry for Men Facebook Page and INOX Men's Jewelry Instagram.

Is There a Warranty?

INOX Men’s Jewelry products comply with worldwide regulatory standards and are backed with a limited warranty of 1 year to be free of defects in materials and workmanship. Jewelry products must be used and maintained appropriately. Misuse of products will void the warranty.

What is your backorder policy?

We will ship all available items on your order. If a certain item or items are not available to ship immediately, we will ship your order as is and automatically cancel the item or items that are not available to ship immediately. You will only be charged for the items that have been shipped to you. However, we do keep an eye on those cancelled items and when they are available to ship, our sales representatives will get in touch with you. At that point, if you still would like those items, you can place a new order for them.


How can I use the INOX Social Media Program?

To get information on the INOX Social Media Program, please visit your Account Dashboard and click the Social Media Program link on the left menu.

Can I use your web images?

We grant the use of our website images on a case-by-case basis to our current customers and only if the images are used to promote the INOX brand.

What do I do if I forgot my password?

No problem!
1. Simply click on Login / Register located on the top navigation menu .
2. Click on Forget your password in the login section.
3. Provide us with your e-mail address. You must provide us with the same e-mail address that you used at the time of initial registration.
4. Click Submit
Your password will be sent to your email account in matter of seconds.

How can I update my account info?

You can edit your account information once you are logged in and also change your password.

How can I see my order history, status and tracking?

It's easy to manage your orders through www.inox-us.com. At any time, you can check your open order status, view your order history and track your order.
1.Simply Click on Login / Register located on the top navigation menu in order to log in to your account.
2. Click on My Account located on the top navigation menu.
3. Look under My Orders. This will display your order information.

What payment methods do you take?

Inox-us.com accepts all major credit cards including Discover, Visa, Mastercard, American Express, and PayPal.

What is the minimum order?

There is no minimum order for Authorized retailers after their initial opening order. The initial opening order must be at least $2,000 and subject to approval.

How to Order?

THE STEPS:
STEP 1: Searching, Viewing and Selecting Jewelry
Choose the category you wish to browse, from the categories menu.
Alternatively, use the search field to search for products that match the search term.

STEP 2: Ordering Jewelry
If you are using a mouse, mouse-hover the product that you wish to buy.
If you are using a touch-screen/mobile without mouse, click the product image.
Click the shopping cart icon.
Select the quantity that you want to buy.
Click the shopping cart icon to add that quantity to your shopping cart.

STEP 3: Shopping Cart
Click Shopping Cart to review your order - if you have to make any changes then make them, they will be instantly saved. When done and ready to checkout click the "Checkout" button.

STEP 4: Special Instructions & Shipping
Select Shipping Method. You may also change your shipping address if necessary.
When done click the "Continue" button.

STEP 5: Payment
On the "Payment Information" page you should choose the payment method you wish to use & if needed you can enter comments or instructions.
You may also change your Billing address if necessary. When done click the "Continue" button.

STEP 6: Order Confirmation
Review your order information on this page and click the "Confirm Order" when ready. If you choose one of the credit/debit card payment options, you will be automatically redirected to the credit card processor website in order to complete your payment.

If you have followed the above steps but still need assistance in placing order, or have any questions please contact us


What is stainless steel?

Stainless steel (also known as inox steel or simply inox) is a steel alloy with minimum of 10% to 11% chromium content by mass. Stainless steel is more resistant to stain, corrosion or rust compared to ordinary steel. There are different types or grades of stainless steel which will depend on the number of components in the alloy and will exhibit different physical and chemical properties. 316L stainless steel is usually used in crafting jewelry. It is durable, hypoallergenic, non-reactive to harsh conditions and can be plated to resemble other metals.

What are the benefits of alternative metal jewelry?

Titanium, tungsten carbide and stainless steel jewelry are the three most prominent types of alternative metal jewelry. These kinds of jewelry have been considered to be alternatives to gold, silver and platinum. Alternative metal jewelry is far more affordable, durable and hypoallergenic compared to precious metals. Due to the versatility of alternative metal jewelry, there are numerous styles and designs now available for both men and women. Alternative metal jewelry can also be crafted to emulate precious metals like rose or yellow gold jewelry using ion plating.

What other materials are used on INOX Men’s Jewelry? (wood, carbon fiber, enamel, etc...)

INOX Men’s Jewelry use high quality materials such as wood, carbon fiber, enamel, rubber, Morano glass and cubic zirconia. INOX also incorporates minerals and gem stones like rose quartz, shell, howlite and pearl, among others, in some jewelry products.



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