Frequently Asked Questions

Have a Question? Let us throw you a life line! Click the link below that applies to your question.!
› Whats your shipping policy for international orders?
Please visit our international shipping policy page for more details. Click here >

Who do we sell to?

The INOX Jewelry brand sells to retailers of all types. We have many retail customers that have jewelry stores, gift shops, accessory stores, kiosk, push carts or even online retail websites.

Can you sell to consumers?

We now sell direct to consumers but will be shipped from a local retail customer of ours. Login for more information. Shop online now and a local retailer will ship the order. Click Here › http://shop.inox-us.com/

How do I join the Shopatron program to become an INOX Fulfiller?

See our Shopatron page for more details about the program. Click here › https://www.inox-us.com/kibo

BACK ORDER POLICY

We will ship all available items on your order. If a certain item or items are not available to ship immediately, we will ship your order as is and automatically cancel the item or items that are not available to ship immediately. You will only be charged for the items that have been shipped to you. However, we do keep an eye on those ancelled items and when they are available to ship, our sales representatives will get in touch with you. At that point, if you still would like those items, you can place a new order for them.

RETURN POLICY

Please inspect your merchandise as soon as you receive it. We must be notified of any problems or defects within five days of receiving the merchandise. Should you have any problems with the merchandise, please contact our customer service department at (866) 507-2537 x 136. Please have your invoice ready when you call. Our customer service department will then issue you a Return Authorization Number (RA#) depending upon the condition of the return. All returns must be accompanied with an RA#. Should your merchandise be deemed resalable and in good condition, the return will be subject to a 15% restocking fee and ONLY store credit will be issued.
Click here for the procedure on returning merchandise .

RETURNING MERCHANDISE

Please inspect your merchandise as soon as you receive it. We must be notified of any problems.
1. Utilize the original packaging (box/envelope) if possible and completely remove or cover the original shipping label. (Please use a padded envelope or box if original shipping materials are not reusable. Items that are received back damaged, unsealed or not in new condition due to improper packaging will not be honored .
2. Include a copy of the original invoice .
3. Write the RA# outside the box or envelope .
4. Ship the returned merchandise to:
Salesone, LLC
ATTN: RETURNS RA#
16 Fitch St
Norwalk , CT 06855
USA
Please keep a record of the shipping receipt/ tracking number with you. When we receive the returned merchandise in good condition, we will issue a credit to your account.

DELIVERY POLICY

It normally takes 1-2 business days to process all orders unless they are special or customized orders.
Our standard shipping method within the continental USA , except Alaska , Hawaii , and Puerto Rico , is UPS Ground Service - Approx. 3 to 7 Business days delivery from the shipping date.

Click here to see a detailed UPS Ground Schedule Map from Salesone LLC. Other options include UPS 3 Day service 3 Business days delivery, UPS 2 Day service - 2 Business days delivery, and UPS Next Day service - 1 Business day delivery. A signature is required for all UPS shipments upon receipt .

FORGOT YOUR PASSWORD? / UPDATE YOUR ACCOUNT

No problem!
1. Simply click on Login / Register located on the top navigation menu .
2. Click on Forget your password in the login section.
3. Provide us with your e-mail address. You must provide us with the same e-mail address that you used at the time of initial registration.
4. Click Submit
Your password will be sent to your email account in matter of seconds.
ACCOUNT: You can edit your account information once you are logged in and also change your password.

MANAGE EMAIL SUBSCRIPTIONS

www.inox-us.com allows you to update your newsletter subscription.
1. Simply Click on Login / Register located on the top navigation menu.
2. Login to your account and you will be directed to the My account page.
3. Go to My Profile and click Edit Your Profile.
4. Check the box next to Send me up to date news and the latest special offers.

Minimum Order : A minimum order of $250 (without shipping and store credit) is required to purchase products from this website.

Payment Options: Inox-us.com accepts all major credit cards including Visa, Mastercard, American Express, and Paypal

ORDER HISTORY, STATUS AND TRACKING

It's easy to manage your orders through www.inox-us.com. At any time, you can check your open order status, view your order history and track your order.
1.Simply Click on Login / Register located on the top navigation menu in order to log in to your account.
2. Click on My Account located on the top navigation menu.
3. Look under My Orders. This will display your order information.

Web Site Security & Privacy: Inox-us.com treats confidential information very seriously. Our checkout is 128 bit SSL encrypted and daily hack safe scan by MCafee Security. We DO NOT sell any information to any third party unless it is a written consent from the customer's approval.

STATEMENT OF WEB IMAGES

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Salesone, LLC or its content suppliers and protected international copyright laws. The compilation of all content on this site is the exclusive property of Salesone, LLC and protected by international copyright laws.

Trademarks
Salesone, LLC trademarks and trade dress may not be used in connection with any product or service that is not Salesone, LLC, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Salesone, LLC. All other trademarks not owned by Salesone, LLC or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Salesone, LLC or its subsidiaries.

License and Site Access
Salesone, LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Salesone, LLC. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Salesone, LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Salesone, LLC and our associates without express written consent. You may not use any meta tags or any other ":hidden text": utilizing Salesone, LLC's name or trademarks without the express written consent of Salesone, LLC. Any unauthorized use terminates the permission or license granted by Salesone, LLC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Salesone, LLC so long as the link does not portray Salesone, LLC, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Salesone, LLC logo or other proprietary graphic or trademark as part of the link without express written permission.

Use of Images
We grant the use of our website images on a case by case basis to our current customers and only if the images are used to promote the INOX brand.

What is stainless steel?
Stainless steel (also known as inox steel or simply inox) is a steel alloy with minimum of 10% to 11% chromium content by mass. Stainless steel is more resistant to stain, corrosion or rust compared to ordinary steel. There are different types or grades of stainless steel which will depend on the amount of components in the alloy and will exhibit different physical and chemical properties. 316L stainless steel is usually used in crafting jewelry. It is durable, hypoallergenic, non-reactive to harsh conditions and can be plated to resemble other metals.

What is cobalt chrome?
Cobalt chrome is a member of the stainless steel family of alloys, composed of cobalt and chromium with variants which may include molybdenum and traces of nickel, iron and carbon. Cobalt chrome is very strong, hard and corrosion resistant, primarily used in long-term orthopedic implants and denture components due to its excellent biocompatibility and hypoallergenic quality.

What is titanium?
Titanium is a metallic element with silver color. It is corrosion resistant and has the highest strength-to-weight ratio in any naturally occurring metals. Titanium can be alloyed with other elements, but even when unalloyed it is as strong as some types of steels but 45% lighter. It has been popular to jewelry designers due to its hypoallergenic quality and non-reactivity to harsh conditions like chlorinated water or salt water.

What other materials are used on INOX Jewelry? (wood, carbon fiber, enamel, etc...)
INOX Jewelry use high quality materials such as wood, carbon fiber, enamel, rubber, Morano glass and cubic zirconia. INOX also incorporates minerals and gem stones like rose quartz, shell, howlite and pearl, among others, in some jewelry products.

What is Ion Plating? How long does it last?
Ion plating is a physical vapor deposition (PVD) process which is a method to deposit thin films of condensation of a vaporized form of material onto a surface. The excellent film adherence of ion-plated film is due to the formation of a graded or layered interface between the film and the substrate (surface to be plated). The graded interface also strengthens the surface and subsurface zones. Ion plated jewelry is proven to last longer than electroplated jewelry. Though durability of the coating depends on the maintenance, environmental conditions and other factors, jewelry with ion plating usually lasts for decades.

Is there a warranty?
INOX Jewelry products comply with worldwide regulatory standards and is backed with a limited warranty of 2 years to be free of defects in materials and workmanship. Jewelry products must be used and maintain appropriately. Misuse of products will void the warranty.

What are the benefits of alternative metal jewelry?
Titanium, tungsten carbide and stainless steel jewelry are the three most prominent types of alternative metal jewelry. These kinds of jewelry have been considered to be alternatives to gold, silver and platinum. Alternative metal jewelry is far more affordable, durable and hypoallergenic compared to precious metals. Due to the versatility of alternative metal jewelry, there are numerous styles and designs now available for both men and women. Alternative metal jewelry can also be crafted to emulate precious metals like rose or yellow gold jewelry using ion plating.